Horizon
Horizon

Build a bank people trust.

Join Horizon Bank to deliver clarity, safety, and speed—at scale.

View open roles Life at Horizon

Why Horizon Bank

A modern U.S. bank with classic discipline: service, resilience, and measurable outcomes.

Service at the core

We’re measured by outcomes customers feel: clarity, speed, and trust.

Regulatory rigor

Bank-grade controls, transparent policies, and accountable leadership.

Ownership & growth

Clear leveling, ongoing training, and mobility across functions.

How we serve

  • Customer-first. Metrics that matter: first-contact resolution, dispute cycle time, fraud loss rate.
  • Reg-ready. Documented policies, sound controls, and audit-proof execution.
  • Operational excellence. Clear SLAs/SLOs across payments, cards, and support.
  • Continuous improvement. We publish playbooks, calibrate quality, and close the loop.
  • Respect for time. Efficient hiring, structured onboarding, and ongoing training.
99.98%
Core uptime
<24h
Avg. dispute intake
<5min
Median support reply

Standards we live by

  • • Treat every dollar like it’s yours.
  • • Write it down. Policies beat folklore.
  • • Controls are products. Design them with care.
  • • Faster is safer—when procedures are crisp.
  • • Own the outcome, not just the task.

Where you can make impact

We hire proven operators and fast learners who care about doing the right thing—every time.

Risk & Compliance (BSA/AML)

Safeguard the institution and our customers with strong first- and second-line practices.

Representative roles
  • BSA/AML Investigator
    KYC/CDD, EDD, SAR drafting, 314(a)/(b)
    Apply
  • Compliance Testing Analyst
    Control design & effectiveness reviews
    Apply
  • Sanctions Specialist
    OFAC screening, list mgmt, escalation
    Apply

Payments & Card Operations

Keep money moving. Manage networks, disputes, chargebacks, settlement, and scheme compliance.

Representative roles
  • Card Operations Associate
    Visa/Mastercard ops, disputes
    Apply
  • Payments Operations Analyst
    ACH/wires returns, exceptions
    Apply
  • Network Programs Manager
    Rules, audits, certification
    Apply

Fraud Strategy & Prevention

Protect customers in real time. Design controls, tune rules, and lead complex investigations.

Representative roles
  • Fraud Strategy Manager
    Rules, velocity, behavioral signals
    Apply
  • Fraud Ops Specialist
    Case handling, recovery, restitution
    Apply
  • Loss Analytics Lead
    Trend modeling, counter-measure ROI
    Apply

Credit & Underwriting

Enable responsible access to credit with policy, underwriting standards, and portfolio health.

Representative roles
  • Consumer Underwriter
    Policy, adjudication, exceptions
    Apply
  • Credit Policy Analyst
    Cut-offs, limits, stress testing
    Apply
  • Portfolio Risk Associate
    Vintage tracking, roll rates
    Apply

Treasury & Liquidity

Protect liquidity and optimize funding. Daily cash mgmt, ALM, and investment policy execution.

Representative roles
  • Treasury Analyst
    Cash positioning, reconciliations
    Apply
  • ALM Associate
    Gap analysis, interest-rate risk
    Apply
  • Investments Ops
    Policy, safekeeping, counterparties
    Apply

Finance & FP&A

Plan and report with precision. Own forecasts, product P&Ls, and board-ready narrative.

Representative roles
  • Senior FP&A Analyst
    Forecasts, variance, unit economics
    Apply
  • Controller (Assistant)
    Close, policies, SOX readiness
    Apply
  • Reporting Lead
    Reg & mgmt reporting, KPI cadence
    Apply

Customer Success

Human support that earns loyalty. Omnichannel care, complex case resolution, SLAs that matter.

Representative roles
  • Customer Care Advocate
    Chat/voice, empathy, accuracy
    Apply
  • Case Resolution Lead
    Escalations, root cause, playbooks
    Apply
  • Quality & Training
    Rubrics, calibration, coaching
    Apply

Partnerships & Business Development

Grow responsibly. Build network, merchant, and ecosystem relationships that improve the product.

Representative roles
  • Issuer/Network Partner Lead
    Scheme alignment, incentives
    Apply
  • Merchant Partnerships
    Acceptance, QR/NFC programs
    Apply
  • Channel Partnerships
    Payroll, bill-pay, benefits
    Apply

Brand, Education & Community

Drive financial confidence. Build programs for literacy, onboarding, and transparent comms.

Representative roles
  • Content & Education Lead
    Guides, in-app tours, webinars
    Apply
  • Lifecycle/CRM Manager
    Segmentation, nudges, surveys
    Apply
  • Community Programs
    Ambassadors, events, feedback
    Apply

Benefits that respect your life

We support health, family, learning, and long-term stability.

Health & Wellness

Medical, dental, vision; mental-health support; HSA/FSA options.

Comp & Ownership

Competitive base, annual bonus eligibility, and meaningful equity.

Retirement

401(k) with match; financial-planning resources.

Time Off

20+ PTO days, company holidays, and recharge days.

Family

Paid parental leave and ramp-back flexibility.

Tools

Modern hardware and stipend for home office.

Learning

Annual education budget and certification support.

Giving

Charitable donation matching and volunteer days.

Our hiring process

Structured, respectful, and efficient—optimized for signal and fit.

01
Apply
Share a concise resume and any relevant certifications (e.g., CAMS, CRCM, CFE).
02
Recruiter Intro
30-min conversation on background, interests, timeline, and comp bands.
03
Panel: Role Deep-Dive
Discuss domain scenarios with future teammates and manager.
04
Practical Exercise
Paid take-home or structured case (e.g., SAR outline, ACH exception flow).
05
Executive Conversation
Team fit, values, and long-term path.
06
Offer
Transparent leveling, compensation, and start-plan alignment.

Where we work

Remote-friendly across U.S. time zones, with hubs for collaboration and customer programs.

New York, NY
Risk, Partnerships
San Francisco, CA
Product, Card Ops
Austin, TX
Customer Success, Fraud Ops
Chicago, IL
Treasury, Finance
Miami, FL
Payments Ops, Community

U.S. coverage

Teams operate across EST, CST, and PST to keep our customer promise live end-to-end.

Core hours
10am–4pm local, flexible
Travel
Role-dependent, light to moderate
On-call
Ops roles only, scheduled
Collab
Quarterly in-person sessions
Inclusive by design

Different minds, one Horizon

We’re committed to equitable hiring, fair pay, and a workplace where everyone can do their best work.

Structured interviews
Rubrics and practical work reduce bias.
Comp transparency
Levels & bands published internally.
Belonging programs
Mentorship circles and ERGs.

FAQ

Do I need prior bank experience?
Helpful, but not required for every role. We value domain rigor, sound judgment, and learning speed.
Where do you hire?
We’re remote-friendly across U.S. time zones, with hubs in New York, San Francisco, Austin, Chicago, and Miami.
What credentials are useful?
Depending on role: CAMS, CRCM, CFE, ACAMS, CPA, CFA, or NACHA/APRP. We also sponsor selective certifications.
How fast is your process?
Typically 2–4 weeks end-to-end, with clear comms at each step.

Ready to serve with us?

Tell us the customer outcomes you’re proudest of—and what you’ll own in year one.

See roles Life at Horizon
Horizon

Modern money, beautifully simple.

Download on App StoreGet it on Google Play
FDIC-insured partners • 256-bit TLS
Product
  • Accounts
  • Cards & Controls
  • Savings & Goals
  • Invest
Company
  • About
  • Careers
  • Press
  • Security
Legal
  • Privacy
  • Terms
  • Licenses
  • Disclosures
Support
  • Help Center
  • Status
  • Contact
  • Developers
Status: All systems normal
© 2025 Horizon Bank Inc. All rights reserved.
Horizon

Modern money, beautifully simple.

Download on App StoreGet it on Google Play
FDIC-insured partners • 256-bit TLS
Product
  • Accounts
  • Cards & Controls
  • Savings & Goals
  • Invest
Company
  • About
  • Careers
  • Press
  • Security
Legal
  • Privacy
  • Terms
  • Licenses
  • Disclosures
Support
  • Help Center
  • Status
  • Contact
  • Developers
Status: All systems normal
© 2025 Horizon Bank Inc. All rights reserved.